Refund Policy

Shipping Information

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Shipping Method & Delivery Time

• Standard Shipping

• Estimated delivery time: 3–4 business days after shipment

• Shipping fee: $10 per order

Please note that delivery times may vary due to carrier delays or unforeseen circumstances.

Returns

We accept returns for both defective and non-defective products purchased from bbabyb, provided the return conditions below are met.

Return Eligibility

• Items must be new, unused, and in original condition

• Items must be returned within 30 days of delivery

• Items must include original packaging, tags, and accessories

Returns that do not meet these conditions may be refused.

Exchanges

We accept exchanges for eligible items within 30 days of delivery.

To request an exchange, please contact us first to confirm product availability and receive instructions.

How to Start a Return or Exchange

To initiate a return or exchange, please contact us at:

📧 info@bbabyb.com (preferred contact method)

Please include:

• Order number

• Item(s) you wish to return or exchange

• Reason for return or exchange

Our support team will provide return instructions once your request is approved.

Return Method & Shipping Responsibility

• Return method: By mail

• Return shipping label: Customer responsibility

• Customers are responsible for return shipping costs unless the item is defective or incorrect

• We recommend using a trackable shipping service, as we are not responsible for lost or delayed return shipments

Restocking Fees

We do not charge any restocking fees for returned items.

Refunds

Once your return is received and inspected, we will notify you of the refund status.

• Approved refunds will be issued to the original payment method

• Refund processing time: Up to 30 days from the date we receive the returned item

Important Notes:

• Original shipping fees ($10) are non-refundable, unless the return is due to a defective or incorrect item

• Refund processing times may vary depending on your bank or payment provider

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us immediately at info@bbabyb.com with:

• Your order number

• Clear photos of the issue

We will work with you to resolve the issue promptly.

Non-Returnable Items

Only new and unused items are eligible for return.
Items showing signs of use, damage, or alteration may not be accepted.